With the novel coronavirus (COVID-19) in the news, we are monitoring the developments and what it means for the Kansas City community and those who are insured by Blue Cross and Blue Shield of Kansas City (Blue KC). We encourage anyone looking for the most up-to-date information to visit the CDC website. For more information on COVID-19 and coverage changes for Blue Medicare Advantage members click here.


How to Use Your Over-the-Counter (OTC) Benefits

With this benefit you receive a $25 monthly allowance which you’ll be able to use for the purchase of over-the-counter (OTC) products! At the beginning of the year, you’ll receive the OTC benefit card below in the mail. Keep this card handy, you will access your $25 monthly allowance with this card. It works much like a debit card or gift card.

Using your OTC benefit is simple! We load $25 allowance on your card each month to spend on CMS approved non-prescription OTC drugs and health-related items you use every day. Items include antacids, cough drops, first aid supplies, pain relief, vitamins and more!

Non-eligible items such as cosmetics and food supplements are not available under the OTC benefit. You cannot carry over your OTC benefit from one month to another. For a complete list of covered items please see website at

How do I shop for items? You can either receive your products immediately by shopping in an approved store location such as Walmart or you can have products delivered to your home in about two days with no shipping charges when you order online or over the phone.

To use your OTC benefit in a retail store, visit a Walmart or other participating retailers. To see a full list of participating retailers visit

You can shop online or use the mobile app to order for in-store pick up or delivery to your home. Items may be ordered over the phone at 1-833-832-7308 (TTY: 711) M-F 9a-5p or online to be shipped to your home. You may access an electronic version of the product catalog at

*Please note that this service does not apply to your In-Network and Combined Out-of-Pocket Maximum

Health Savings Discounts

As an additional feature, your OTC card also provides you discounts on Healthy Food items.

Once you receive you may sign up to receive automatic notifications on weekly offerings. This includes savings on fresh produce and healthier staples including lean meats, milk, bread, yogurt, cheese, cereal, and more!

You can shop for promoted healthier items at the grocery store. Scan your Healthy Savings Card at checkout. Enjoy instant savings for buying healthier foods.

Y0126_20-703_ITKC - Last updated 01/30/2020