With the novel coronavirus (COVID-19) in the news, we are monitoring the developments and what it means for the Kansas City community and those who are insured by Blue Cross and Blue Shield of Kansas City (Blue KC). We encourage anyone looking for the most up-to-date information to visit the CDC website. For more information on COVID-19 and coverage changes for Blue Medicare Advantage members click here.


Customer Service

Besides your long-term health and well-being, there is nothing more important to us than the level of service you receive from Blue KC. In fact, we think you will soon find that we are not your ordinary customer service team, but a special group of people who truly care about your health and individual needs. Our staff members are attentive, respectful, and serve as a true advocate for your needs.

Remember, help is only one phone call away. Our customer service team is standing by, happy and eager to assist you.

Contact Us

Toll Free: 1-866-508-7140 (TTY: 711)

We are available for phone calls 7 days a week from 8 am to 8 pm. You may receive a messaging service on weekends and holidays from March 31 through September 30. Please leave a message and your call will be returned the next business day.

Please note that our main customer service number presented above is the designated number for submitting oral requests for expedited appeals.

If you contact us via email during weekend or holidays we will respond back to you the next business day.

Non-Discrimination and Multi-Language Support

Download the Notice of Non-Discrimination & Multi-Language Interpreter Services document.

Mailing address for written Customer Service, Claims, Appeals and Grievances requests:

Blue Medicare Advantage
PO Box 7065
Troy, MI 48007
Fax numbers for Customer Service, Claims, Appeals and Grievances requests:
877 549-1746 BCBSKC Customer Service FAX
877 549-1748 BCBSKC Appeals FAX

Y0126_20-703_ITKC - Last updated 01/30/2020